Returns Policy

 

 

We aim to please, so if the delivered product is damaged or has a quality control problem, please take a photo and send the photo to:  servicetdstudios@bell.net with your order number within 14 days of receipt of shipment. We will immediately build the same one and ship to you if we see that it is defective. You save money and time by avoiding shipping it back to us. If you receive the wrong canvas we have a courier pick up the canvas and send the proper canvas as fast as we can at no cost to you.

 

DON'T LIKE YOUR CANVAS, NO PROBLEM!

We are so confident of the quality of our canvases that we know you will like them better in person than what you see on your computer screen. Tom Dale is an Award Winning Photographer with several one man shows and regular customers are returning to buy more. As well I represent a fine class of oil and acrylic paintings that are fantastic.

However remember that if your are trying to match an exact wall colour, that cannot be done over a computer so please consider the cost to us of your choice. I will gladly receive a RGB colour code of your wall colour and send you the canvas image with the colour of your wall as a background for your approval then those sales are not refundable.


Otherwise  

Return your canvas to: TdStudios

                                      c/o Tom Dale

                                      376 Green Acres Drive

                                      Waterloo   ON     N2K 1Z1

                                      Canada

We will refund your money in full. Maybe there could be another choice -  to do a swap at no cost to you. We will deliver the new canvas and pick up your canvas via courier at our expense.

 

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